ITeS (IT-enabled Services) Industry

IIndia is one the world’s leading destinations for IT-enabled Services due to its low cost advantage and immensely talented human resource. The Indian IT & ITES sector is expected to grow from US$ 101 billion in FY 2012 to US$ 225 billion in FY 2020.

Over the years, countries all over the world have rated India as the most attractive off shoring destination in present times.

  • IT BPO segment Market size: USD 20.0 billion during FY 2013.
  • 80% of Indian BPO revenue comes from exports .
  • BPO shares 23.2% of the total IT exports from India.
  • BFSI, Telecomm, Manufacturing and Retail are key businesses for IT-BPO in India.
  • As a proportion of national GDP, the sector revenues have grown from 1.2% in FY 1998 to an estimated 7.5% in FY 2012.

Captive Unit

The captive business models are often referred to as the pioneer of Business Process Outsourcing (BPO) services in India. A captive BPO centre usually handles proprietary (core) processes that are consciously retained by a parent entity for a direct control and ownership. Most MNCs, according to industry estimates, achieve a 50% cost reduction through outsourcing to their captive unit.

Third Party BPO

Third-party vendors are mostly preferred over captive units because of low cost, flexibility and the ability to enforce price and quality competition.

Demand for Indian BPO Professionals

Indian BPO industry provides employment to approximately 13 million professionals, which is roughly 7% of the total Indian workforce. Moreover in Indian ITeS industry, women constitute 35% of the total workforce, one of the highest for the Indian subcontinent.

(Source – NASSCOM)

MANCER’s Outlook

When it comes to expert hiring and talent acquisition advisory services for ITeS industry, MANCER Consulting has an experience of 14+ years. As the IT/ITeS boom took India by storm, MANCER Consulting has been providing successful talent management solution to the biggest players in this industry.

With over 4000+ successful job fitments in leading IT-BPOs and KPOs in the country, MANCER has built a great network which gives us an edge to understanding the business and talent challenges better.

Our full proof recruitment methodology helps us to stay ahead in facilitating candidate search for our clients. With our consultants you have a wide access to talent and we help you plan your talent needs even before the actual requirement arises.

A Team of 100+ consultants work 24/7 to give you the ultimate client experience. We do not just look for candidates, but future leaders and create a repository of talent, who would guarantee long term commitment and productivity to your ITeS operations.

Our innovative approach creates value based offering:

  • Strong recruitment team that specializes in your requirement.
  • The multi-disciplinary team we deploy will utilize all the very latest search technologies, our own qualified database, combined with direct personal approaches to secure the best possible pool of talent.
  • Cost saving and reduced cycle time through well-defined service level metrics.
  • Connection with passive and active candidates – through social media strategies and our exclusive recruitment marketing campaigning technology.
  • Capability to provide a client-dedicated recruiting team.
  • “No candidate left behind” service commitment to 100% candidate outreach .
  • A differentiated candidate experience and streamlined recruitment process.

Working with MANCER

MANCER Consulting Services has unmatched experience in promoting talent and we follow the same principal for our organization.

Talk to us

+91-11 6641 7200
+91-11 6641 7200